Support — NexLink Communications Inc.

Support

Manage your service

Every form from the current site, rebuilt as one consistent, accessible, mobile-first kit. Same fields, same ID upload — one clean design language.

01 Apply for service

Applicant

First name *

Last name *

Installation address

Address line 2

Village / City

Location

Phone number *

Mobile number *

Email address *

Billing information (if different)

Billing first name

Billing last name

Company name

Billing phone

Billing mobile

Service

Connection type *

Residential Business

Choose package *

Plus installation, quoted at survey

Property & rooftop access

Are you the legal owner of the land / property? *

I own it I lease / rent

If renting, which floor do you occupy?

How did you hear about us?

Identification

Upload ID *

Clear photo or PDF of your ID — all corners visible, text readable · encrypted at rest, retained per privacy notice

Date *

Agreement

Signature name *

Protected by hCaptcha · TLS 1.3

02 Change service plan

Support will confirm your submission within 24 hours.

Account holder

First name *

Last name *

Contact number *

Account number

Registered service address *

The change

Current plan *

New plan *

Reason (optional)

Verify it's you

Upload ID *

Clear photo or PDF of your ID — all corners visible, text readable

Date *

Effective next billing cycle

03 Change account name

Current account

Current account name *

Account number

Contact number *

Email address *

Service address *

New account holder

New account name *

Relationship to current holder

ID of current holder *

Clear photo or PDF of your ID — all corners visible, text readable

ID of new holder *

Clear photo or PDF of your ID — all corners visible, text readable

Agreement

Date *

Signature name *

04 Change service address (relocation)

Account

Account name *

Contact number *

Current service address *

New location

New service address *

Village / City

Preferred move date *

Number of storeys at new address

Verify it's you

Upload ID *

Clear photo or PDF of your ID — all corners visible, text readable

Date *

Relocation fee quoted after survey

05 Report a fault

Before submitting, restart your router and check the status page — it may already be a known outage.

Account name *

Contact number *

What is happening? *

When did it start? *

Describe the issue

Photo (optional)

You'll get a ticket number by WhatsApp and email

06 General enquiry

Name *

Email *

Mobile

Topic

Message *

Troubleshooting

Before you call

My internet is slow. What do I check first?

First, connect a device to your router by cable rather than Wi-Fi and see if it improves. Wi-Fi congestion inside the house is the single most common cause of a slow result. If it's still slow on a wired connection, contact us and we'll check the link to your tower.

My connection dropped completely.

Power-cycle the router and the PoE injector, wait ninety seconds, and check the status page for a known outage in your corridor. If both are clear, open a fault ticket.

Do you throttle heavy users?

No. There are no data caps and no throttling on any residential or business plan. Contention is managed at the tower, and the ratio for each plan is published on its broadband facts label.

How do I pay?

Through the billing portal, by MMG transfer, or in person at 145 Oronoque Street. MMG payments are ingested and posted to your account automatically.